![]() We received an email that the credit card they had on file was not good anymore. We haven't used this Dropbox account in years and were surprised that we were still being charged $109 annually. I called sales, because of course they will answer, and was told there was no way she could help me other than send me to the website unless I had a premier account then I could talk to somebody but people with less than a premier account don't have the ability to talk to a live person. It doesn't matter which button you push in their phone tree they will send you to their website and then hang up on you. My account was erroneously charged for an annual Dropbox charge and there is no one to talk to. Good luck trying to ever talk to someone at Dropbox. My experience with them was abhorrent! They are beyond arrogant and not helpful. ![]() ![]() AGAIN, even BEFORE I could complete the single paragraph, the chat went dead. I rated them 1 star out of 5, and started to re-type my stance about their competitors. A "rate our service" sign popped up, with a space to type (like this very page I'm on right now). BEFORE I COULD EVEN COMPLETE TYPING THIS, the agent cut me off. They still refused and again demanded my name and email address "in case we get disconnected".I didn't know their connection was so bad!?!? I then tried to respond by indicating that Google, Microsoft and Box have competitive products to theirs, and I will now continue to their sites, hopefully they will at least answer PRE SALES questions. I said that I do not want to give it, I simply require the digit for the minimum number of users (is it 3, is it 5, is it 8?). they refused to answer and demanded my name and email address. I asked the chat agent what is the minimum number of users required for the standard package. They had several business packages priced by user. ![]() ![]() I was on their site, looking at storage options. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |